SendGlobal
Frequently Asked Questions
How do I buy SendGlobal?
SendGlobal is a great product to own, so buying it is a needed action. To
buy SendGlobal,
click here or go to
http://www.sea-com.com/sendglobal_prepaid_long_distance_retail_india.htm.
What is Send Global?
Send Global is a "Prepaid Airtime on Demand" International Calling Service that
saves you up to 85% on International Calls made from your cell phone. These
rates are available 24 hours per day, 7 days a week without the hassles of PIN
numbers or hidden fees of any kind.
Do I have to
change or Cancel my current Service provider?
No, our service can be used from any phone and you stay with your current
carrier…NO SWITCHING is required. To use Send Global requires dialing around or
bypassing your current carrier. And you do this by dialing our access number
then your destination number.
Can I use Send
Global outside the U.S.A.?
No, Send Global is designed to make international calls from the United States
to any country in the world.
Does Send
Global have any extra fees?
No, there are no hidden fees whatsoever! In fact taxes are the only additional
charge you may incur making it easy for you to know your only paying for the
time you actually talk.
Do Send Global
rates vary?
No, Send Global rates are the same 24 hours per day, 7 days a week. This makes
it easy to know what the costs of your calls are at anytime.
How do I
protect my credit card information?
The highest level of industry-standard SSL encryption protects your information
submitted on our web site. All our sign up forms and the Send Global management
system use SSL encryption to protect your sensitive data like credit card
numbers, customer information and password. All your credit card information
received is then stored on our secure servers. Our database servers are located
on our private and isolated network that is NOT on the Internet. The servers are
only accessible through our proprietary fraud proof technology, which protects
your information. To verify that the page you are accessing is secure, look for
the lock symbol at the bottom of your browser window.
Are there any
end user contracts?
No, Send Global is a "Pay-As-You-Talk"/prepaid service that remains active for 2
years from the date of the last call. There are no contract or credit checks.
When can I
begin using the service?
Your account will be activated and can be used immediately. The retailer will
provide a printed receipt of your transaction and you will receive an email with
your account information, instructions on how to use the service and how to
access your secured online account.
Do I push SEND after the number being
dialed?
Do not push SEND after the phone number you
are calling. You will be charged cellular long distance by your phone
company if you do.
How do I
recharge my account?
There are two ways of doing so and each takes less than 30 seconds to complete:
· You may recharge your account 24 hours daily by using your credit card on
our secure Web site www.sendglobal.com
· You may also recharge at your closest Send Global retailer.
Is Send Global
a calling card?
No. Send Global is not a calling card. There are no PINS to enter or any
language to select. It is a dial around service that can be accessed from any of
your registered phones by simply dialing our access number and then dialing the
destination number.
Is there a
minimum usage fee?
No… Send Global has no minimum usage level. You pay only for the calls you make.
Neither are there any monthly nor weekly service charges.
When do I get
an invoice?
Because Send Global is a "Pay-As-You-Talk"/prepaid service you do not receive an
invoice through the mail. However, complete details for record keeping and more
are available to you online 24/7 through your private and secure log in. Your
personal call detail information is secure and when needed, is always at your
fingertips.
Can I see my
calls and charges?
Yes. You can view your call records 24 hours a day at www.sendglobal.com under
"View Call Records". Simply login using your 10-digit account (phone) number and
4-digit security code and you can view and print your call details!
How will I
know my balance?
Each time you call the access number, you will be told the balance (for Send
Global only) on your account. Additionally, you can see your balance on-line at
www.sendglobal.com
Do you have
customer service?
Yes, our Customer Service Department is available at 1-866-999-7733 24 hours per
day, 7 days a week. Our knowledgeable operators are standing by ready to help.
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